Extremely unprofessional service department. Horrible communication and was not able to tell me how much my repair was going to cost until 3 days of sitting at the dealership. Also was not told how long it would take them to repair my vehicle for transmission cooler lines. Everytime I called it was always a game of tag to try and reach my advisor. Worked as a technician (not a lube tech) at another dealership in the area so I have a pretty good understanding of how things should operate. While looking into a tsb I also replaced a part to try and remedy another issue I was having with the IWS system. Not having enough time to work on it myself and the assumption it was covered under warranty, I had Leo Kaytes look at it at the same time. Come to find out, was not covered under my lifetime powertrain warranty, and they tried to say the check valve I replaced was aftermarket....I bought it from THEIR parts department as a genuine motorcraft part specifically listed in the technical service bulletin. Happy to learn my warranty is 3rd party and I can now go to any licensed shop. Today they had the audacity to call me out of the blue (months later) and ask me if I needed to schedule any service for any of my vehicles". Avoid this clown show.

I used the mobile service to get my oil changed and was so happy I did. The service guy Brendan texted me when he was there and when he was done. He left me all the documents showing what was done, which was a full inspection of the car. I didn’t even have to leave my desk. Scheduling was a breeze too. Will definitely be using this service again!

Never imagined getting so much profits within a short period of time, it happened surprisingly I withdraw $17,000, this is huge for me and I'm super happy and excited for this win , it’s a great start for me in the line of Forex & Stock trading, you've been a genius trader Kayla Williams, you finally put a smile on my face , despite telling her I was new to trading you didn’t take advantage of me, thanks a lot Mrs. KAYLA WILLIAMS, I strongly recommend her, DM her now and start earning passively. WhatsApp:+1(717)559-5532 Email: [email protected] Facebook: Kayla Williams

I needed a new delivery van for my business. I went there test drove one noticed that it had three different tires on the vehicle. One of them was not even rated for a van of that size and weight agreed on their full asking price and they wanted me to pay for the two new back tires $37,000 for a used van with the wrong tires and they won’t replace two tires. They’d rather lose the whole deal we’re talking $37,000 vehicle and may be a $220 tire and it’s probably even less for their cost, they aren’t very good to deal with .

Ok Facebook keeps telling me to review Leo Kaytes Ford- so I will 😀. I feel just like family here.. yep I do 😃😃😃

Unauthorized use of my credit card After picking up my car, I had an issue with the bill that I thought was taken care of by Joe the service manager yet another manager Rick called me dispute. The balance after lady had already corrected it and Joe it already corrected it or which I gave my credit card info to pay that bill then today without further conversation Leo Kates charge my card without my permission or authorization which I notified Ford Cares (which they don't care) amongst other issues mechanically, I'm still having problems with the service conducted and performed so my car isn't right even after the replacement. I also attempted to Leo, Kates, and I spoke with a lady named Kate However, no message delivered

We absolutely love Leo Kaytes Ford in Warwick, New York. They’re an honest and caring local car dealership.

We ordered a 2022 Bronco with Danielle and had a positive experience. She was honest and kept in touch throughout the process. We would work with her again and highly recommend her. Everyone at the dealer was friendly as well.

We recently bought a 2017 Audi, the mirror rattles, they say is cosmetic. Today 2 wks after purchases light came on 1 qt low on oil. Not happy!

THIS IS WHAT YOU CALL ONE OF THOSE LAST FEW OLD SCHOOL DIRTY DEALERS LEFT IN THIS AREA. THEY SAY THE FISH STINKS FROM THE HEAD DOWN AND IT ALL STARTS WITH LESLIE (GENERAL SALES MANAGER). I ordered a SUV (Mach-E GT) online from Fords website, Left a deposit per Fords request waited 6 months finally got notice that my car was bout to be shipped to the dealership, and was told by LESLIE THAT I WOULD HAVE TO PAY A MARKET ADJUSTMENT OF $5,000.00 AND IF I DIDN'T PAY THEY WERE GOING TO SELL ME THE CAR, REALLY. LESLIE WAS RUDE, OBNOXIOUS, AND CURT. THIS DEALER AND THE STAFF IS STUCK IN TIME, THEY ARE IN FOR A RUDE AWAKING. I FILED A COMPLAIN WITH THE BBB, AND WILL MAKE SURE OTHERS ARE AWARE OF THE SHADY PRACTICES. THANK GOD FORD BUILD MORE THAN ONE CAR. EITHER WAY I'D STAY AWAY FROM THIS DEALERSHIP! Shop around, don't pay a penny over sticker I found several dealerships that had the car and were not charging over sticker. You might have to drive a few extra miles, but it beats giving you hard earned money to DIRTY DEALERSHIPS LIKE LEO KATES FORD.

We purchased a Mustang Mach E from Leo Kaytes Ford. Buying a car with new technology can be a little intimidating. Knowing that we were purchasing our car from a dealership where you were treated with dignity and respect from an organization that has contributed to the community for years made that much easier. Our salesman, Mr. Rodger Homer, was knowledgeable, helpful and patient. That is something we really needed in making our decision to "buy in" to this new technology. We drove our new car off the lot, confident that we had made an excellent choice. More importantly, we knew that if we had a question or we had a problem with our new car, that we would be able to have any issues addressed by Leo Kaytes Ford, someone we could trust and someone that would address any issues that we have in the future. We are looking forward to picking up our Ford F150 Lightning next year from Leo Kaytes Ford!

We just purchased a Mustang Mach E - very nice & Roger Homer was excellent & very helpful. Thank you - we are enjoying the new technology of an all electric SUV.

Had such an amazing experience buying a car at Leo Kaytes Ford! Roger and the WHOLE staff were amazing! No pressure, let us test drive the car as much as we wanted. The dealership has a home feel with such a comfortable atmosphere- couches, tables, an area for my two young kids to play and best of all, An amazing talking Parrot that kept my kids entertained throughout the buying process ! The team all works together to give you the best experience. 5 stars for sure!!

The best experience I have ever had shopping for a vehicle. The staff were absolutely lovely, and the service was excellent.

was the best experience I ever had buying a vehicle